Moneysoft accounting software

Moneysoft Reviews 30 •3.2Companies on Trustpilot can’t offer incentives or pay to hide any reviews.See what reviewers are sayingAmazing software - i know some people complain about the customer service but you get what you pay for. Value for money is exceptional. Been using it for years and recommended it several times overI have used Moneysoft payroll for many years without any significant issues but my experience of their support has always been very good. Today I had problems downloading an update and received a reply to my email inside 25 minutes. The advice was bang on.Good support guides, easy to correct previous month if an adjustment is needed. Response to email queries is quick. Easy to use. Customer service respond within an hour typically over emails. Plenty of support online if you need a quick crash course on how to do something. Always up to date. Not looking to use anything else, anytime soon, this is perfect for our payroll.Company detailsAccounting Software CompanySoftware companyInformation provided by various external sourcesHMRC RTI Payroll and Bookkeeping Software for small businesses, agents, accountants, CIS contractors and individuals. Download a FREE TRIAL today.Contact infoFryern Court Road, SP6 1QX, Burgate, United Kingdomwww.moneysoft.co.ukTerrible Customer SupportI am unsure of how good the software is but I am fully aware on how bad their support is. In all my years of experience I have never spoken to such an arrogant person on a support line. I would suggest you make the software work correctly so that you don't get so many support calls and email for a start. Then go and find a course on customer care as you very much need one as you must have excelled on the one that was called "How to be an Ar$ehole"Date of experience: 17 January 2020Easy to useEasy to use. Customer service respond within an hour typically over emails. Plenty of support online if you need a quick crash course on how to do something. Always up to date. Not looking to use anything else, anytime soon, this is perfect for our payroll.Date of experience: 08 February 2019I've used the

Payroll software for…I've used the payroll software for about 7 years and I found it easy to use and never had any problems. I can't comment on the support service as never had any need to use them. I have around 10 staffDate of experience: 15 January 2019Good Easy to Use Payroll SoftwareI've been using payroll manager for years. Never had any problems, straight forward and an email to the company for support is normally answered promptly and with what I need to know I would definitely recommendDate of experience: 28 October 2018Stay away, support is awfulAs with other reviews (seems to be a trend here) its the “support” that lets Moneysoft down. I had the misfortune of speaking to the MD on the end of the support line who was rude, obnoxious and arrogant. But it seems like that is the general experience among reviewers. It’s a shame but I will be looking elsewhere for payroll software. There are far better companies out there with great products and good support who won’t treat you with contempt and an “ugh, why are you ringing me you idiot?” attitude.Date of experience: 17 October 2018Life saverTook a bit of getting used to but it helped me finally get my payroll in order. Highly recommendDate of experience: 10 August 2018Moneysoft Support!..............What Support?I have used Moneysoft for a number of years now and although I like their payroll system i do find their support absolutely diabolical, they seem to have the attitude: Why are you bothering me? The latest problem is after updating from one of their monthly updates I can no longer email payslips from the payroll, which is quite a task if you have to email over 50 payslips individually, and as usual their response is that it is some other software causing the problem, so I decided to check only to find that many other users are having the same problem. We will now be looking for another payroll provider.Date of experience: 15 May 2018RTI glitchesHad several glitches with RTI information - system suggests return not submitted, when Govt gateway has

Acknowledged receipt. Moneysoft support staff can't be bothered to investigate - simply reply " we are not responsible for storing your data, and we have no way of knowing what happened in the past on your computer that caused this". Time to change to another vendor.Date of experience: 29 November 2017I persevered with this payroll software …I persevered with this payroll software for 3 years but eventually the combination of archaic, unworkable interfaces, disappearing data and the rude and patronising 'helpline' propelled me to a 21st century provider.Date of experience: 31 October 2017Abysmal Software that doesnt work from …Abysmal Software that doesn't work from a company that gives no supportWe bought this software from moneysoft.co.uk having been told the software was comprehensive and complies with all HMRC requirements.IT DOESN'T. It misses basic functionality found in all other packages.When we phoned the support staff at moneysoft.co.uk they were incredibly rude and hung up on us because we dared to criticise their useless product.If you need Payroll software we would strongly advise you to buy any product other than theirsDate of experience: 10 April 2017Is this your company?Claim your profile to access Trustpilot’s free business tools and connect with customers.Get free accountThe Trustpilot ExperienceAnyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.Verification can help ensure real people are writing the reviews you read on Trustpilot.Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.Take a closer look

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