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Exam Objectives:The Avaya 3305 exam focuses on the following objectives: Understanding of the Avaya Aura Experience Portal system architecture Installation and configuration of the Avaya Aura Experience Portal system Creating and managing VoiceXML applications using Avaya Aura Orchestration Designer Integration of Avaya Aura Experience Portal with Avaya Aura Communication Manager Configuration and troubleshooting of Avaya Aura Experience Portal system componentsExam Details:The Avaya 3305 exam is a computer-based test consisting of 64 questions. Candidates are given 90 minutes to complete the exam. The exam is delivered through the Avaya Learning Center and can be taken at any Pearson VUE testing center worldwide. The exam cost is $125 USD.The passing score for the Avaya 3305 exam is 68%. Candidates who do not pass the exam on their first attempt must wait at least 24 hours before retaking the exam. If a candidate fails the exam three times, they must wait at least 30 days before retaking the exam.Who Should Take the Exam?The Avaya 3305 exam is designed for individuals who are responsible for the implementation and maintenance of the Avaya Aura Experience Portal with POM (Proactive Outreach Manager) solution. This includes system administrators, technical support personnel, and anyone who is involved in the installation, configuration, and maintenance of Avaya Aura Experience Portal with POM.Related Books:There are several books available that can help candidates prepare for the Avaya 3305 exam: Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Study Guide by Leonidas Dimitriadis Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Preparation Course in a Book for Passing the 3305 Exam - The How To Pass on Your First Try Certification Study Guide by William Manning Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Certification Guide by Nathanial CurtisThese books provide comprehensive coverage of the topics covered in the Avaya 3305 exam, as well as practice questions and sample exams to help candidates prepare for the actual exam.Passing the Avaya 3305 exam is essential for anyone who wants to demonstrate their expertise in the implementation and maintenance of the Avaya Aura Experience Portal with POM solution. By understanding the exam objectives, knowing the exam details, and utilizing related books and resources, candidates can increase their chances of passing the exam on their first attempt. Customer feedback for 3305! I do not post comments or reviews. But the support team of Xcerts is amazing. They are helpful and very kind. I really wanted to thank them for all the help and support. read more... UNITED STATES One of the best study guides I have ever used. read more... Ramcharand INDIA Thank you Xcerts for providing this helpful study guide. I need to let you know that with the help of your study guide I aced my exam and got a 95% mark. You guys are wonderful. I can't thank you enough. read more... Erick United States One of my friends used Xcerts training martial to pass his exam. I bought my study package after he told me about
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Contents Table of Contents Bookmarks Using Avaya J169/J179 IP Phone SIP inthird-party call control setupRelease 2.0Issue 2May 2018 Need help? Do you have a question about the J179 and is the answer not in the manual? Questions and answers My phone is forwarded to my voicemail. How do I unforward it from voicemail? Related Manuals for Avaya J179 Summary of Contents for Avaya J179 Page 1 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Release 2.0 Issue 2 May 2018... Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE. Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law. Page 4 AC adapters shipped with the equipment or specified by • Increase the separation between the equipment and receiver. Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, • Connect the equipment into an outlet on a circuit different from or fire. Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Page 6: Table Of Contents ......................28 Managing Contacts ....................33 Managing Conference calls ...................... 35 Managing Call history Chapter 6: Advanced features....................37 ..........................37 Features May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 7 Enabling and disabling Microsoft Exchange contact synchronization ......................63 Calendar Settings ..................66 Enabling SAC when DND is active ............................ 67 Audio May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 8 Chapter 8: Resources......................80 ........................80 Documentation ............. 80 Finding documents on the Avaya Support website ....................81 Viewing Avaya Mentor videos ..........................81 Support May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 9: Chapter 1: Introduction Purpose This document describes how to use Avaya J169/J179 IP Phonefeatures in third-party call control setup. This document is intended for people who want to learn how to use Avaya J169/J179 IP Phone features and capabilities. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup... Page 10: Chapter 2: Avaya J169/J179 Phone Overview The phone supports eight call appearances with four lines of call display. The phone can support up to three button modules, and each button module supports 24 call appearances. The Avaya J169 IP Phone has a grayscale display, andAvaya IPO Download : r/avaya - Reddit
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The Avaya J179 IP Phone has a color display. Physical specifications •... Page 11: Physical Layout Physical layout Physical layout May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 12 • (+) : To increases the volume. • (-): To decrease the volume. Mute Button Used to mute and unmute the outgoing audio. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 13: Connection Jacks Displays the entries in your contact list. Recents Displays all call history list. Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. Note: The image schematically describes which device to connect to which jack. Page 14 Avaya J169/J179 phone overview May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 15: Optional Components You can use the following optional components with phone: • 5V DC Power adapter • Button module (JBM24) • J100 Wireless Module • GSPPOE - Avaya 48V PoE power inserter May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 16: Chapter 3: Getting Started To enter the dot symbol (.) in the field, press the alphanumeric softkey to toggle to the alphanumeric mode. 6. Press Save. The phone restarts. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 17: Logging In To Your Phone Logging out of your phone Procedure 1. Press Main menu. 2. Scroll to Applications, and press Select. 3. Scroll to Log Out. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 18 Getting Started 4. Press one of the following: • Select • OK 5. Press Log Out soft key to confirm. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 19: Chapter 4: Navigation Chapter 4: Navigation Main Menu Note: The icons of Avaya J169/J179 IP Phone look similar but Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons Icons Name Description Features To access administrator activated features. Page 20 Team icon indicating this team member is busy on a call and unavailable. Team icon indicating this team member is not on a call, but is forwarding incoming calls. Table continues… May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 21: Multiple Level Precedence And Preemption Icons Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J169/J179 IP Phone. Note that the icons of Avaya J169/J179 IP Phone look similar but Avaya J169 IP Phone has grayscaled icons and the Avaya... Page 22: Wi-Fi Icons Indicates that the phone is connected to aDownload Avaya Site Administration by Avaya Inc.
Up to 3,000 users (Avaya IP Office) and/or enterprise-level scalability with Avaya AuraIntegration: Seamlessly integrate with existing systems and third-party applications like Salesforce and Microsoft TeamsUse Case: A healthcare provider needing HIPAA-compliant communications can rely on Avaya Aura for secure, on-premises deployment to protect patient data and ensure operational continuity.Get the IP Office Fact SheetPrivate Cloud: Security and Customization with Avaya Aura Private CloudPrivate cloud deployments offer the best of both worlds—cloud flexibility combined with the security and control of dedicated infrastructure. Avaya Aura Private Cloud is perfect for businesses looking to optimize their communication systems while maintaining data privacy and customization.Key Benefits:Dedicated cloud instance: Your data and communications are hosted in a secure, private cloud environmentFlexibility: Customize features and workflows to meet your business needsScalability: Expand quickly as your business growsCompliance: Meet key standards like HIPAA and PCI effortlesslyUse Case: A healthcare provider needing HIPAA-compliant communications can rely on Avaya Aura for secure, on-premises deployment to protect patient data and ensure operational continuity.Get the Avaya Aura Fact SheetPublic Cloud: Agility and Simplicity with Avaya Cloud OfficeFor businesses that need rapid deployment, flexibility, and minimal IT overhead, public cloud solutions like Avaya Cloud Office provide a robust, all-in-one communication platform. Avaya Cloud Office combines calling, messaging, video conferencing, and collaboration in one easy-to-use app, making it perfect for modern, hybrid, and remote workforces.Key Benefits:Fast deployment: Get up and running quickly with minimal setupCost efficiency: Subscription-based pricing reduces upfront costsAnywhere access: Communicate and collaborate from any device, anywhereAutomatic updates: Stay current with the latest features without manual interventionIntegration: Connect with over 200 business apps like Microsoft 365, Salesforce, and ServiceNowUse Case: A financial services firm requiring strict data controls can use Avaya Aura Private Cloud for secure, customizable communication while maintaining compliance with industry regulations.Learn more about Avaya Cloud OfficeInnovation andAvaya Business Telephone Systems - Avaya Phones - Avaya
Number of minutes. The range is 0 to 999. 5. Press one of the following: • Save • OK May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 74: Setting The Time Format • mm.dd • dd.mm • mm-dd • dd-mm • mmm dd 5. Press Change to select one of the options. 6. Press Save. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 75: Setting The Time Zone • Save • OK Setting the network mode About this task Use this procedure to set the network mode to Ethernet or Wi-Fi. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 76: Enabling Wi-Fi • Ensure that the feature is activated by your administrator. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Network, and press Select. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 77: Setting The Network Configuration Use this procedure to enable the network configuration to set automatically or manually on your phone. Procedure 1. Press Main menu. 2. Scroll to Settings, and press Select. 3. Scroll to Network, and press Select. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 78: Backup And Restore Backup process is initiated only after retrieval of user-specific data is successful. Backing up and restoring data Before you begin Ensure that the system administrator sets the URI for backup and restore. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 79 • When Manual Backup is successful: Backup successful • When Manual Restore is not successful: Retrieval failed • When Manual Restore is successful: Retrieval successful May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 80: Chapter 8: Resources For example, for user guides, click User Guides in the Content Type filter. The list displays the documents only from the selected category. 7. Click Enter. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 81: Viewing Avaya Mentor Videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •... Page 82 Manual Restore ............hold ................27 blind transfer ................ ignoring .................27 Bridged Call Appearance incoming call ..............26 answering a bridged line call ........international ..............May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 83 Automatic callback ............46 dialing mode Bridged Call Appearance ..........53 automatic dialing ............57 call transfer ..............manual dialing .............. Setting up Automatic. Site administration avaya download. Avaya site administration. Avaya asa 3.0.8. Avaya site admin windows 7. Avaya asa download free. Download shapes photoshop avaya. Avaya asa download windows 7. Download asa . Avaya pc Site administration avaya download. Avaya site administration. Avaya asa 3.0.8. Avaya site admin windows 7. Avaya asa download free. Download asa . Avaya pc administration. Extensions.dsa A-dsa; Tags.Comments
Exam Objectives:The Avaya 3305 exam focuses on the following objectives: Understanding of the Avaya Aura Experience Portal system architecture Installation and configuration of the Avaya Aura Experience Portal system Creating and managing VoiceXML applications using Avaya Aura Orchestration Designer Integration of Avaya Aura Experience Portal with Avaya Aura Communication Manager Configuration and troubleshooting of Avaya Aura Experience Portal system componentsExam Details:The Avaya 3305 exam is a computer-based test consisting of 64 questions. Candidates are given 90 minutes to complete the exam. The exam is delivered through the Avaya Learning Center and can be taken at any Pearson VUE testing center worldwide. The exam cost is $125 USD.The passing score for the Avaya 3305 exam is 68%. Candidates who do not pass the exam on their first attempt must wait at least 24 hours before retaking the exam. If a candidate fails the exam three times, they must wait at least 30 days before retaking the exam.Who Should Take the Exam?The Avaya 3305 exam is designed for individuals who are responsible for the implementation and maintenance of the Avaya Aura Experience Portal with POM (Proactive Outreach Manager) solution. This includes system administrators, technical support personnel, and anyone who is involved in the installation, configuration, and maintenance of Avaya Aura Experience Portal with POM.Related Books:There are several books available that can help candidates prepare for the Avaya 3305 exam: Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Study Guide by Leonidas Dimitriadis Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Preparation Course in a Book for Passing the 3305 Exam - The How To Pass on Your First Try Certification Study Guide by William Manning Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Certification Guide by Nathanial CurtisThese books provide comprehensive coverage of the topics covered in the Avaya 3305 exam, as well as practice questions and sample exams to help candidates prepare for the actual exam.Passing the Avaya 3305 exam is essential for anyone who wants to demonstrate their expertise in the implementation and maintenance of the Avaya Aura Experience Portal with POM solution. By understanding the exam objectives, knowing the exam details, and utilizing related books and resources, candidates can increase their chances of passing the exam on their first attempt. Customer feedback for 3305! I do not post comments or reviews. But the support team of Xcerts is amazing. They are helpful and very kind. I really wanted to thank them for all the help and support. read more... UNITED STATES One of the best study guides I have ever used. read more... Ramcharand INDIA Thank you Xcerts for providing this helpful study guide. I need to let you know that with the help of your study guide I aced my exam and got a 95% mark. You guys are wonderful. I can't thank you enough. read more... Erick United States One of my friends used Xcerts training martial to pass his exam. I bought my study package after he told me about
2025-04-13Contents Table of Contents Bookmarks Using Avaya J169/J179 IP Phone SIP inthird-party call control setupRelease 2.0Issue 2May 2018 Need help? Do you have a question about the J179 and is the answer not in the manual? Questions and answers My phone is forwarded to my voicemail. How do I unforward it from voicemail? Related Manuals for Avaya J179 Summary of Contents for Avaya J179 Page 1 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Release 2.0 Issue 2 May 2018... Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE. Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law. Page 4 AC adapters shipped with the equipment or specified by • Increase the separation between the equipment and receiver. Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, • Connect the equipment into an outlet on a circuit different from or fire. Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Page 6: Table Of Contents ......................28 Managing Contacts ....................33 Managing Conference calls ...................... 35 Managing Call history Chapter 6: Advanced features....................37 ..........................37 Features May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 7 Enabling and disabling Microsoft Exchange contact synchronization ......................63 Calendar Settings ..................66 Enabling SAC when DND is active ............................ 67 Audio May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 8 Chapter 8: Resources......................80 ........................80 Documentation ............. 80 Finding documents on the Avaya Support website ....................81 Viewing Avaya Mentor videos ..........................81 Support May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 9: Chapter 1: Introduction Purpose This document describes how to use Avaya J169/J179 IP Phonefeatures in third-party call control setup. This document is intended for people who want to learn how to use Avaya J169/J179 IP Phone features and capabilities. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup... Page 10: Chapter 2: Avaya J169/J179 Phone Overview The phone supports eight call appearances with four lines of call display. The phone can support up to three button modules, and each button module supports 24 call appearances. The Avaya J169 IP Phone has a grayscale display, and
2025-03-26The Avaya J179 IP Phone has a color display. Physical specifications •... Page 11: Physical Layout Physical layout Physical layout May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 12 • (+) : To increases the volume. • (-): To decrease the volume. Mute Button Used to mute and unmute the outgoing audio. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 13: Connection Jacks Displays the entries in your contact list. Recents Displays all call history list. Connection Jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J169/J179 IP Phone. Note: The image schematically describes which device to connect to which jack. Page 14 Avaya J169/J179 phone overview May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 15: Optional Components You can use the following optional components with phone: • 5V DC Power adapter • Button module (JBM24) • J100 Wireless Module • GSPPOE - Avaya 48V PoE power inserter May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 16: Chapter 3: Getting Started To enter the dot symbol (.) in the field, press the alphanumeric softkey to toggle to the alphanumeric mode. 6. Press Save. The phone restarts. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 17: Logging In To Your Phone Logging out of your phone Procedure 1. Press Main menu. 2. Scroll to Applications, and press Select. 3. Scroll to Log Out. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 18 Getting Started 4. Press one of the following: • Select • OK 5. Press Log Out soft key to confirm. May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 19: Chapter 4: Navigation Chapter 4: Navigation Main Menu Note: The icons of Avaya J169/J179 IP Phone look similar but Avaya J169 IP Phone has grayscaled icons and the Avaya J179 IP Phone has colored icons Icons Name Description Features To access administrator activated features. Page 20 Team icon indicating this team member is busy on a call and unavailable. Team icon indicating this team member is not on a call, but is forwarding incoming calls. Table continues… May 2018 Using Avaya J169/J179 IP Phone SIP in third-party call control setup Comments on this document? [email protected]... Page 21: Multiple Level Precedence And Preemption Icons Multiple Level Precedence and Preemption icons The following table lists the icons used in Avaya J169/J179 IP Phone. Note that the icons of Avaya J169/J179 IP Phone look similar but Avaya J169 IP Phone has grayscaled icons and the Avaya... Page 22: Wi-Fi Icons Indicates that the phone is connected to a
2025-04-17Up to 3,000 users (Avaya IP Office) and/or enterprise-level scalability with Avaya AuraIntegration: Seamlessly integrate with existing systems and third-party applications like Salesforce and Microsoft TeamsUse Case: A healthcare provider needing HIPAA-compliant communications can rely on Avaya Aura for secure, on-premises deployment to protect patient data and ensure operational continuity.Get the IP Office Fact SheetPrivate Cloud: Security and Customization with Avaya Aura Private CloudPrivate cloud deployments offer the best of both worlds—cloud flexibility combined with the security and control of dedicated infrastructure. Avaya Aura Private Cloud is perfect for businesses looking to optimize their communication systems while maintaining data privacy and customization.Key Benefits:Dedicated cloud instance: Your data and communications are hosted in a secure, private cloud environmentFlexibility: Customize features and workflows to meet your business needsScalability: Expand quickly as your business growsCompliance: Meet key standards like HIPAA and PCI effortlesslyUse Case: A healthcare provider needing HIPAA-compliant communications can rely on Avaya Aura for secure, on-premises deployment to protect patient data and ensure operational continuity.Get the Avaya Aura Fact SheetPublic Cloud: Agility and Simplicity with Avaya Cloud OfficeFor businesses that need rapid deployment, flexibility, and minimal IT overhead, public cloud solutions like Avaya Cloud Office provide a robust, all-in-one communication platform. Avaya Cloud Office combines calling, messaging, video conferencing, and collaboration in one easy-to-use app, making it perfect for modern, hybrid, and remote workforces.Key Benefits:Fast deployment: Get up and running quickly with minimal setupCost efficiency: Subscription-based pricing reduces upfront costsAnywhere access: Communicate and collaborate from any device, anywhereAutomatic updates: Stay current with the latest features without manual interventionIntegration: Connect with over 200 business apps like Microsoft 365, Salesforce, and ServiceNowUse Case: A financial services firm requiring strict data controls can use Avaya Aura Private Cloud for secure, customizable communication while maintaining compliance with industry regulations.Learn more about Avaya Cloud OfficeInnovation and
2025-04-08AudienceThis document is written for customers and prospective customers interested in using Tenfold in an Avaya telephony environment where TSAPI will be used for CTI. Readers who will perform procedures in this guide should have a basic level of familiarity with IP telephony, general networking, the Linux operating system, Avaya telephony, and Tenfold.To monitor events on Avaya CM Tenfold requires an available TSAPI license for each extension being used with Tenfold. This guide explains how to add a license to Avaya CM.GoalsThe goal of this document is to provide knowledge, reference, and procedural information necessary to understand a proposed Avaya/Tenfold integration using TSAPI, and to configure the Avaya equipment to support the integration.This document is NOT intended as a specific system or network design document. If further clarification is needed, consult with your telephony vendor.TerminologyTo ensure a common frame of reference, this guide uses the following terms in conjunction with this Avaya integration:AES: Application Enablement Services. The AES server in an Avaya contact center hosts software that provides CTI events.TSAPI: Telephone Services Application Programming Interface. Avaya TSAPI is software that provides the call control events and metadata to Tenfold.DMCC: Device and Call Control APIs. Tenfold uses the DMCC APIs to communicate with AES.TCC: Tenfold Cloud Connect - Responsible for receiving events from Avaya and sending them to Tenfold Web Services to be processed.Tenfold Cloud: Receives events from TCC and takes further action, such as querying and saving to the CRM.Customer responsibilitiesYou are responsible for supplying the physical and/or IP connections
2025-04-02GB i think thats what the *DCP does auto answer? so im wondering weather this is causing the CCR stats to have issues? Upvote 0 Downvote Jul 15, 2011 #8 Nexuson Technical User Jul 5, 2011 14 GB dont know weather this would affect it either guys all the users having the CCR issues are Hot Desk users will this cause conflicts with ccr stat recording? Upvote 0 Downvote Status Not open for further replies. Similar threads Locked Question shortcode aminbaik Sep 23, 2023 Avaya: IP Office Replies 3 Views 194 Sep 26, 2023 aminbaik Locked Question Avaya IP Office VM to email issues chadphoneguy Dec 20, 2024 Avaya: IP Office Replies 4 Views 668 Dec 23, 2024 eaglepromopro Locked Question IPO R12 on HP Proliant Avaya Server Issues lleeNC Nov 20, 2024 Avaya: IP Office Replies 5 Views 731 Nov 26, 2024 IamaSherpa Locked Question Grandstream Registration Issues3 Richard10d May 3, 2024 Avaya: IP Office Replies 5 Views 721 Jul 23, 2024 Richard10d Locked Question Avaya 1616-L w/ BM32 Issues rudy_avaya Jul 19, 2024 Avaya: IP Office Replies 2 Views 207 Jul 21, 2024 CMUK Share: Facebook X (Twitter) Reddit Pinterest Tumblr WhatsApp Email Link Log in Your name or email address Password Forgot your password? Stay logged in Don't have an account? Register now Part and Inventory Search Sponsor Home Forums Hardware, Data and Voice Wiring Closet Phone and Telephony Systems Avaya: IP Office This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.By continuing to use this site, you are consenting to our use of cookies. Accept Learn more… Back Top
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