ShipHero

Author: s | 2025-04-25

If the country of origin or the Harmonized System (HS) code for a product changes in Shopify, update that product in ShipHero; Download fulfillment created in Shopify and not ShipHero into ShipHero. Remove stock in ShipHero for Fulfillment created in Shopify and not ShipHero. If a product has a vendor in Shopify, create that vendor in ShipHero. Must be clicked on from an iOS device. ShipHero WorkStation Apps (For Desktop) Download Shiphero Desktop For Windows Download Shiphero Desktop For Mac Download Shiphero

Currency Setup in ShipHero – ShipHero

It is a relatively straightforward process to connect your Shopify and/or Shopify Plus store to ShipHero. This article will walk you through the steps. How to Connect Your Shopify/Shopify+ Store to ShipHeroHow to Re-Authenticate Your Shopify / ShipHero ConnectionImportant NotesHow to Connect Your Shopify/Shopify+ Store to ShipHeroFollow these steps to connect your Shopify store for the first time:1. Log into your ShipHero account at app.ShipHero.com2. Navigate to My Account > Stores.3. Tap the Add A New Store button located on the top right of the screen.4. Select Shopify from the available options.5. A screen will pop up outlining the steps to connect your Shopify store with ShipHero.a. When you click Connect, you will be taken to the Shopify App Store to install the ShipHero App.b. Once connected, click on Settings to configure the connection.6. Click Connect.How to Re-Authenticate Your Shopify / ShipHero ConnectionNavigate to My Account > Stores and tap the Settings button located under Actions.At the bottom of the page you will find a section called Re-Authenticate Your Store.Click Re-Auth in the bottom lefthand corner.You will be redirected to log into your Shopify storeYou will see a message titled: "You are about to update ShipHero Inventory & Shipping" outlining the data that the ShipHero app has access to based on the selections you made when first setting up the connection.Click Update app.Important NotesShipHero will link any imported products with matching SKUs to the existing product already in ShipHero. If the SKU does not already exist in ShipHero, a new product is created.Orders placed in Shopify will typically appear in ShipHero within a few seconds after the order was placed. Sometimes it can take several minutes.Typically, orders shipped in ShipHero will be updated in Shopify within a few minutes.When shipping orders in ShipHero, tracking information is sent to Shopify and the customer will receive an email notification with the tracking information of the shipment. Back to articles in this section Fraud Holds allow users to flag potentially fraudulent orders. When enabled, the order will not appear in the picking queue until the hold is removed.Fraud Holds from ShopifyShipHero applies a fraud hold to an order based on Shopify's recommendation to investigate or cancel. ShipHero identifies these as the Order Risk Levels found in the store settings.To set up Shopify fraud holds:Go to My Account > Stores > Settings.Scroll to the Fraud Settings section on the bottom left of the page.Select a risk level from the Order Risk Levels dropdown.Click Save.Note: For more information, see Fraud Rules with Shopify and ShipHero.Bigcommerce, Woocommerce, Magento v2, and Mystoreno StoresBigcommerce, Woocommerce, Magento v2, and Mystoreno allow users to set up fraud holds that correlate with the order's status through Map Statuses. This option triggers the hold when an order imports into ShipHero with a specific status.To map fraud holds:Go to My Account > Stores > Map Statuses.Select Fraud Hold from the appropriate dropdown from the Order Hold column.Click Save.Note: Map status settings will affect orders created after the setting is saved.What if my store's settings do not support fraud holds?Amazon, eBay, Walmart, Etsy, and Google do not support fraud holds through their store settings. However, users can add or remove holds in ShipHero through the dashboard or create an automation rule.Note: For more information, see Managing Holds on Orders.How to Set Fraud Holds with an Automation RuleGo to Orders > Automation Rules.Click Create New Rule.Give your rule a name and select a Trigger.Select Set Fraud Hold from the Action dropdown.Click Create.Note: For more information on automation rules, see How to Use Automation Rules.Fraud Hold Email NotificationsTo receive email notifications each time an order is placed on a fraud hold:Go to My Account > Settings > General Settings.Scroll to Notify Fraud Hold Email.Enter the email address.Click Enter. Back to articles in this section

Overview of Veho ShipHero Integration – ShipHero

To use specific boxes when packing orders, you'll need to create and/or activate those boxes.To create and manage boxes, use the top menu, click Shipping, then click Boxes. To create a new box, select + Add Shipping Box.When using flat rate boxes (UPS, FedEx, USPS, & NZ Post), please use the premade boxes set by ShipHero to ensure that the correct rates will populate when quoting. For example, if you would like to have the USPS Flat Rate price (Flat Padded Envelope, etc.) you need to make sure to check the active box in ShipHero for that premade box and select that box when you are shipping out orders to qualify for that price.Tip: Each box can be assigned a barcode. You can print the barcode for your boxes, which a packer can then scan to select the box when packing the order. Once you've created the box, select the Active checkbox next to each box to activate it. This will display the box in the Box Type dropdown when you're packing orders. Back to articles in this section. If the country of origin or the Harmonized System (HS) code for a product changes in Shopify, update that product in ShipHero; Download fulfillment created in Shopify and not ShipHero into ShipHero. Remove stock in ShipHero for Fulfillment created in Shopify and not ShipHero. If a product has a vendor in Shopify, create that vendor in ShipHero.

How to Authorize the ShipHero App on Mac – ShipHero

Auto-SyncVendor ManagementPurchase Order ManagementProduct Bundles CreationMulti-Location Storage Support13. ManagerPlusManagerPlus is an inventory management platform best suited to businesses in the manufacturing and construction industries that involve fleet operations and facility maintenance. The product comes in five modules: inventory management, asset management, preventive maintenance, work order management, and an inspection module.Its key features include inventory tracking, inventory forecasting, barcode scanning and printing, work order management, and preventive maintenance scheduling. It also has a robust analytics module, complete with an extensive filtering feature and intuitive visualizations.Moreover, ManagerPlus is also available via mobile apps for Android and iOS devices. So, field and warehouse personnel can always be kept in the loop and make real-time reports on progress. This highly-specialized inventory management platform is available via monthly subscription plans. Paid plans start at $85 per user every month. Detailed ManagerPlus Review Inventory TrackingAsset ManagementInventory ForecastsWork Order ManagementPlanning CalendarAudit TrailPreventive Maintenance SchedulingBarcode Scanning and Printing14. ShipHeroShipHero is also an end-to-end inventory and warehouse management solution. Key features include inventory management, shipping management, order management, returns management, and vendor management. The product is ideal for ecommerce businesses that need 3PL services. And, ShipHero is one of the best 3PL companies today.The platform provides great inventory visibility. This allows team members to easily find products on the warehouse floor, manage stock levels, and track inventory status. Also, it is equipped with a barcode scanning module and product identification ability. Like other top applications, it provides automation tools to help users streamline their operations by taking clerical tasks off of their plates.Other features include 3PL billing, dynamic slotting, and warehouse routing. It also has customer-centric tools, including contract options and customer portals. In this way, customers can have a hassle-free purchase experience. Moreover, ShipHero offers analytics and reporting tools for forecasting and historical data analysis.Furthermore, the web-based solution This article will walk you through the steps necessary to begin using the Labor Cost Dashboard, as well as explain how the different numbers and calculations are figured. Feature Video Walk-ThroughPreview ModeHow to Get StartedCost Dashboard CalculationsSettings PageFeature Video Walk-ThroughPreview ModeIt is possible to get a feel for Labor Cost Dashboard and its capabilities without inputting your direct data. When you first navigate to the dashboard, you will be in preview mode. There will be a flag across the top of the screen alerting you to this.When you scroll down to the Overview widget, you will also see a warning symbol that the data is not fully accurate. The data is not accurate, because you haven't entered your actual labor costs, but you will be able to see which clients are more expensive than others. We enabled this mode in the hopes of providing more insight into how powerful this feature can be if used to its full capabilities.How to Get StartedThe first time you update your costs or input your data, you will be guided into an onboarding process which will require you to enter specific labor information.Why? ShipHero tracks critical jobs automatically within the platform (such as picking and packing) but not all processes. For this reason to provide accurate cost information the on-boarding labor information is required.NOTE: The on-boarding process can only be completed by users with admin permissions.The on-boarding process varies slightly depending if there is more than one warehouse configured. The example below is for an account with more than one warehouse.Navigating to the Labor Cost DashboardLog into your ShipHero Appdot account.At the top of the screen, click on New & Updated Features.This will redirect you to the new Shipping.ShipHero.com User Interface. On the lefthand side of the screen, click on Cost Dashboard.Onboarding StepsEntering Onboarding InformationWithin the flag at the top of the screen that indicates the information is not fully accurate is a line of highlighted text that says Update Labor Information. Click on this to begin customizing the Labor Cost Dashboard for your organization.If you are clicking on Update Labor Information for the first time, you will be walked through the onboarding steps and screens to ensure you have properly input all the necessary data.Set Pay PeriodFirst, you must select the pay period you want to analyze and select the warehouse(s) to include in the calculations.Set Labor Cost by WarehouseFor each selected warehouse

How to Switch Slotting Types in ShipHero – ShipHero

You will need to complete the following information to complete the labor costs:Full-Time Payroll: Total actual payroll for full time employees.Temp Payroll for that Specific Week: Total actual payroll for temp employees.Billed Labor to be Deducted from the Total Labor CostBilled labor refers to labor related to special projects which is tracked and billed separately. By deducting this billed labor from your total labor cost, your Labor Cost Dashboard calculations will be much more accurate.Average Hourly Wage: You should enter the average cost for all your warehouse employees who work shipping or inventory related jobs.NOTE: All costs and rates must be in the same currency.ShipHero will use this information to know your actual costs for specific weekly periods and compare them to the tracked jobs within the platform. If there is no information for a certain weekly period, ShipHero will use the last Labor cost configured in the platform.To keep this information as accurate and up-to-date as possible, ShipHero will notify you if it detects missing frequent updates to labor cost information and suggest updating it:NOTE: If there is a new warehouse or a warehouse without labor information, its data will not be displayed on the dashboard until the Labor Cost information is completed.Set Bulk Ship TimeNext, you will need to enter how much time your team is taking to ship a bulk ship order. You can include different times for bulk ship orders per client as well, in case you don’t want to use the average for those clients.After the labor information is set you need to wait up to 15 minutes to see the updated costs.NOTE: The system will flag you that something isn't right if the numbers don't match. This validation step is in place to ensure you are getting the most accurate information from the system.After you have entered these numbers, you are finished with onboarding. You will automatically be redirected to the Cost Dashboard.Cost Dashboard CalculationsThe cost dashboard is composed of a variety of widgets which display specific information related to your warehouse. By default, the information shown on the dashboard is for the last 7 days and includes data from all warehouses. This can be adjusted by using the filters. NOTE: Filters are persistent in the URL so you can bookmark specific views and even share those URLs with others.Costs ViewsYou have 3 different views to review your costs details. You can see costs

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By:ShipmentsLine ItemsUnitsTo switch between these 3 views you can select the views within the header.Depending on the Costs Views that you select, texts will vary: “per shipment”, “per line item” or “per unit” showing details for the selected view. NOTE: The Warehouse Performance (Orders Only) and Insights from yesterday are the only widgets not affected by this view.Overview WidgetAverage Cost per Shipment = “Picking Cost per shipment” + “Packing Cost per shipment” + “Inventory cost per shipment” + “Other cost per shipment”Average Time per Shipment = Tracked jobs time divided by the total number of regular shipmentsPicking Cost per Shipment = Tracked Picking time per shipment multiplied by all labor costs Packing Cost per Shipment = Tracked Packing time per shipment multiplied by all labor costs Inventory Cost per Shipment* = Tracked Inventory movements time per shipment multiplied by all labor costs* Inventory movements include tasks like Replenishment, Putaway and other inventory movements.Other Costs per Shipment: This value contains different costs grouped into one related to warehouse activities not tracked by ShipHero. To see the detailed information around any of these particular costs, go to the tables further down on the page and explained below: Cost and time per job, Cost and time per shipment and Cost and time per warehouse.This widget shows the average cost and time to ship each shipment.You can filter this information by Warehouse, client and time using the dashboard filters at the top:NOTE: For all labor cost calculations, the ShipHero algorithm will apply an adjustment to calculate the actual costs accounting for breaks, management costs, etc.Additional details regarding these calculations are shown on the detailed tables by client and warehouse.Bulk TabIn this tab, you will see all the costs and information relating to Bulk shipments. Bulk Ship Cost per Shipment = “Picking/Packing cost per shipment”* + “Other costs per shipment”Average Time per Shipment = “Bulk time per shipment” considering picking/packing and inventory movements.Picking/Packing Cost per Shipment = Bulk time per shipment multiplied by all labor costsInventory Cost per Shipment = “Inventory movements time per shipment”* x “Average hourly labor cost” / Proportional to the number of bulk shipments* Inventory movements include tasks like Putaway, etc.“Other costs” per Shipment: This value contains different costs grouped into one related to warehouse activities not tracked by ShipHero.To see the detailed information around all these particular costs go to the tables explained below: “Cost and time per job”, “Cost. If the country of origin or the Harmonized System (HS) code for a product changes in Shopify, update that product in ShipHero; Download fulfillment created in Shopify and not ShipHero into ShipHero. Remove stock in ShipHero for Fulfillment created in Shopify and not ShipHero. If a product has a vendor in Shopify, create that vendor in ShipHero. Must be clicked on from an iOS device. ShipHero WorkStation Apps (For Desktop) Download Shiphero Desktop For Windows Download Shiphero Desktop For Mac Download Shiphero

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Rest of the widgets display data according to the filter selection, this widget always displays the insights from yesterday and for all the warehouses.Cost & Time per JobIn this table you can see costs and times per job or event.Total Cost & Time: The sum of all costs and all recorded times of clients.Picking & Packing: Costs and times tracked by ShipHero for picking and packing jobs.*Columns are listed by SIB, MIB and the total picking and packing costs.Inventory: Costs and times tracked by ShipHero related to inventory movement.Other Costs: Other warehouse related costs.Bulk Ship: Costs and times consumed by bulk ship jobs. These numbers are calculated using the manual information Bulk Ship Time per Order and Average Hourly Labor Cost.Each row displays Client information.By default you will see all clients but you can also filter by client.Within the table you will see an arrow next to the client name. Clicking the arrow will show you the same information but expanded by warehouse.Cost & Time per ShipmentIn this table you will see costs and times per shipment. Total Cost & Time: Sum of all costs and all tracked times of a specific client.Shipment Average: Average cost of all shipments (including regular and bulk).Packing Average: Average cost of Packing per shipment.Picking Average: Average cost of picking per shipment.Bulk Ship Average: Average cost of Picking/packing a bulkship shipment.Inventory Average: Average cost of inventory movements per shipment.Other Costs Average: Average cost of other warehouse costs per shipment.Regular Shipments: Total number of regular shipments.Bulk Shipments: Total number of bulk ship shipments.Total Shipments: Total number of shipments.Each row displays Client information.By default you will see all clients but you can also filter by client.Within the table you will see an arrow next to the client name. Clicking the arrow will show you the same information but expanded by warehouse.Cost & Time per WarehouseIn this table you can see costs and times per warehouse. All columns are the same as the “Cost and time per shipment” but by Warehouse.Each row displays per Warehouse information.TablesIf you would like to export the information from these reports, you can sort and select the columns you want to see on the exported report. You can then export the report as a .CSV.To select columns and export the report:On the right hand side of the table you wish to export, look for the Columns and Export dropdown menus.Click on the Columns