Serenova CxEngage Email API

Author: u | 2025-04-25

Serenova CxEngage - contact centre as a service (CCaaS) Take command of your customer experience with Serenova’s cloud contact centre platform: CxEngage. Supporting voice, email

Lifesize CxEngage Formerly Serenova CxEngage Pricing

Customer experience has become the basis on which companies compete nowadays. So, when customers reach out to contact centers they have high expectations. Traditional contact centers rely on on-premises and siloed systems which are highly inefficient and bad at sharing data. In addition, they are very hard to upgrade. Serenova with its CxEngage platform is changing this. They ensure that contact center solution is up and running – always.Founded in 2000, Serenova is the go-to name when it comes to contact center solutions today. With Serenova onboard, their customers have the single source of truth that they can trust.Contact Center RootsSerenova today is the best in contact center solutions space but the reason for this could be something that is a little known fact. The company began as a business process outsourcer. So, they actually know how a contact center works. Over time, evolution propelled the company towards becoming a cloud contact center solution provider. It is because of this growth and deep knowledge of the space that they know about the challenges their customers face. And Serenova invariably has a solution.Serenova’s CxEngage is a cloud contact software that has been developed over the period 18 years through continuous learning. Today, CxEngage is the unified cloud solution that is being used by the world’s foremost companies.The solution is capable of making the customer journey easier across multiple channels like voice calls, chat, text messaging, e-mail, and Facebook Messenger. Also, CxEngage is designed so that teams can work on the customer journey and deploy it themselves without needing any special skill such as programming.Customers come firstAs a customer, one of the worst things you can encounter while reaching out to a contact center is poor call quality. This is actually one of the biggest challenges with cloud-based contact center solutions. Cloud vendors route calls through the nearest data center. And if the nearest data center is thousands of miles away, a call has to take multiple hops. This means that the latency increases, voice quality degrades and costs increase. Serenova solves this issue by simply choosing to not route the call

Serenova CxEngage Rapid Response Programm

Averting Disaster:How We’re Helping Keep Contact Centers Working (Safely) through the COVID-19 CrisisWe understand the strain you’re experiencing operationally in your contact center, while trying to maintain positive customer experiences. You have agents at the front lines responding to customer needs related to the coronavirus, but are stretched thin in every way. Coupled with the fact that you also have to ensure their health and safety, you have to figure out a major—and quick—operational reboot.Work-from-home agents are critical to successfully navigating this extraordinary time. And the cloud is the best way to keep your contact center working.Serenova’s CxEngage Rapid Response program can get you up and running on our CxEngage cloud solution in as little as 48 hours. For more information on how we can help, read our latest blog post here.To read the full post from Serenova, click here.About SerenovaSerenova has transformed the customer experience. Our true cloud contact center solution, CxEngage, gives you the ability to unify your contact center – everything from customer engagement to quality management to analytics. This single source of truth provides global brands insights about customer information and experiences as they pivot between channels. Whether it’s technology, healthcare, or retail, brands from all industries come to Serenova for its global coverage and deep integrations into the business systems used every day.

Serenova Announces CxEngage Rapid Response

A transactional email is a type of email that’s triggered by user action on a website. Some common examples of transactional emails include order shipment confirmations, account activation emails, password resets, invoices and receipts, and welcome emails.ARTICLE NAVIGATIONHow are transactional emails different from marketing emails?Setting up the API call on your website (developer assistance required):Request URL to trigger the APIAttributesTransactional PayloadSample CodeConfiguring Transactional email journeysHow are transactional emails different from marketing emails?Transactional emails are triggered by specific user actions and are sent individually. Marketing emails– sent in bulk or as a part of a journey– on the other hand, are one-to-many emails that are user-driven. Additionally, marketing emails require subscribers to opt-in to receive, like email newsletters and product updates. Hence, transactional emails generally enjoy much higher open rates when compared with marketing emails.To understand this better, let’s consider an example. Let us set up a cart order journey email. In this case, the email follows a template similar to this:Hi , your order no. containing has been placed successfully and will be delivered latest by Total bill amount is Rs. This email is triggered and sent to the customer every time a purchase is made on the website. The template contains variables that can be filled in with relevant details sent from the website every time a transaction is completed. This can be accomplished by configuring an API call on your website that pushes transaction data.Setting up the API call on your website (developer assistance required):To send Transactional Emails, configure your website and add relevant API in order to enable your web application to receive data from the website and fill the personalization tokens. To know more, refer to crmdeveloper.freshworks.com.Before configuring Transactional Emails on your web application, it is vital to set up triggers and define the supported variables that will initiate the email, and fill the personalization tokens in the outbound email. This can be configured on your website by using API. Your website will use a POST API call to send the payload to the web application which in turn will fill in the template and send it to the relevant contact.Note: In order to trigger the API, the respective transactional email has to be in running status.Request URL to trigger the API - POST /mas/api/v1/mail/transactionalAttributes: Personalization FieldsToken (Assigned in your backend) Sample Value of Token (Passed through API) First Name first_name"Jack" Order ID order_id"42735gh" Items Purchased. Serenova CxEngage - contact centre as a service (CCaaS) Take command of your customer experience with Serenova’s cloud contact centre platform: CxEngage. Supporting voice, email Lifesize CxEngage Formerly Serenova CxEngage Pricing. Email: Unavailable: Available: Lifesize CxEngage Pricing-Related Quotes. Related Quote from Verified User.

Serenova now part of Lifesize - CxEngage

Through data centers. Instead, by letting the local voice carriers decide on the best global routing path Serenova’s solution reduces the number of hops and raises the call quality. Moreover, the call costs lower by as much as 50%.Serenova is a trusted source for contact center solutions for many esteemed organizations today including Pearson, Shell Energy, GRAVIE, RBC, National Express, Liveops, Sure scripts and many more. A Forrester Wave Report says, “Customers’ tout Serenova’s ability to scale, support for voice services, strong set of APIs, and security.”Customer service experience for Salesforce.comSalesforce.com is one of the most valuable companies in this world. Its revenue amounts in billions of dollars each year. While the company continues to grow in mammoth proportions each year, its customer support organization needed better visibility across all their global support centers. The contact center technology the company was using in the past was not as scalable as it needed to be. For a company of Salesforce’s size, this could affect the bottom-line by a great margin.Cloud-based Serenova™ was deployed across all locations to optimize customer experience after a great deal of research. The solution could handle the complex call routing scenarios which allowed business operations people to make routing changes when required. This allowed the company to stay ahead of their business needs. With 100% inbound call recording and 9 supported languages; Salesforce.com’s customers started giving positive feedback.“We’ve been extremely pleased with Serenova™. All of our mission-critical infrastructure is performing to our high standards, enabling Salesforce.com to provide high-quality, responsive customer service across all of our customer support centers.” – Salesforce.com SVP, Global Customer SupportThe Leader ExtraordinaireJohn Lynch, CEOHe is a seasoned leader with over 20 years of experience in building enterprise software teams. Before becoming the CEO of Serenova, he headed the company’s global sales team. His leadership continues to drive the company’s evolution in the Contact Center as a Service (CCaS) market having recently driven the company’s acquisition of workforce management offering, Proscheduler, from Loxysoft.Before Serenova, he was the Senior Vice President of Global Sales at Vendavo. He has also served as the Vice President

CXENGAGE Trademark of SERENOVA, LLC - Registration

Need an easy way to use C# to send email from your application?In this guide, you’ll learn: Why Your Email Infrastructure Matters When Sending Email From An Application Why You Should Use An API Benefits of Using an API for Sending Email in C# How to Use an Email API to Send Email in C# You’ll Get Code Samples to Enable Email Sending from Your Application Let’s get started! Why Your Email Infrastructure Matters When Sending Email From An Application [It’s About Deliverability] When you’re building a web or mobile application you have a full plate…You have to: Answer to multiple stakeholders (product managers, UX, and clients) Meet your sprint deadlines Fix bugs And maybe even do some frontend and QA work, if you’re a full stack developer … All while shipping great code.As a result, it’s easy to make email functionality an after-thought. In fact, it’s not uncommon for developers to use a basic Gmail SMTP server, an Exchange Server, or an open source option like Sendmail, to quickly embed email functionality into their apps. The problem with the options above is that they aren’t suitable for providing your app with any additional functionality beyond basic message sending.And worse, when using the above options, your app will run into deliverability problems after its released to production – especially as your email volume starts to scale.The last thing that any developer wants to hear from a client or manager is that their code is broken, simply because email messages from the app aren’t reaching the inbox. That’s why your email infrastructure has become such an important part of the process to code.If you’re looking for a way to use C# to send email, then let’s discuss how to get the job done. Using C# to Send Email [There’s an API for That!] When it comes to enabling your C# application to send a message, an email rest API is your best friend. What’s an Email API? An email API makes it easy for developers to gain access to email sending features that are offered by an email service provider, like SocketLabs. Developers use email APIs to do everything from sending transactional email, to querying statistics about a mail stream. To see a full list of email APIs, visit our Developer Hub. What’s a Send Email API? A send email API (also known as the Injection API At SocketLabs) allows developers to send email from an application.The alternative to using an Email API is SMTP, which stands for Simple Mail Transport Protocol.When should you use an Email API over SMTP?An email API is best suited for situations when you need to access additional capabilities. This is when a send email API,

serenova.com - Lifesize CxEngage - The Human- - Serenova

Level 1 ‎05-07-2021 12:51 PM Leads API - Lead id to email mapping in response (batch) All forum topics Previous Topic Next Topic 1 ACCEPTED SOLUTION Level 10 - Community Moderator ‎05-07-2021 01:10 PM Re: Leads API - Lead id to email mapping in response (batch) ? Each item in the results array corresponds directly to the item in the request array. Same order. 5 REPLIES 5 Level 10 - Community Moderator ‎05-07-2021 01:10 PM Re: Leads API - Lead id to email mapping in response (batch) ? Each item in the results array corresponds directly to the item in the request array. Same order. Level 1 ‎05-07-2021 02:31 PM Re: Leads API - Lead id to email mapping in response (batch) Oh, I didn't realize the result was ordered the same as request. Is the ordering always guaranteed? I can't find anything about it on the API documentation, maybe I am missed it. Is it documented anywhere?Thank you! Level 6 ‎05-07-2021 01:11 PM Re: Leads API - Lead id to email mapping in response (batch) Level 1 ‎05-07-2021 02:34 PM Re: Leads API - Lead id to email mapping in response (batch) Thank you, that is helpful to know!My current problem is to get a mapping from list of email and list of ids. I didn't know about the ordering part, and trying to verify if it's mentions in the documentation. Level 10 - Community Moderator ‎05-07-2021 02:56 PM Re: Leads API - Lead id to email mapping in response (batch) Not sure why you'd expect it to be explicitly doc'd... the request array-response array paradigm is a universal thing. It would be shocking for the the order to be arbitrary!. Serenova CxEngage - contact centre as a service (CCaaS) Take command of your customer experience with Serenova’s cloud contact centre platform: CxEngage. Supporting voice, email Lifesize CxEngage Formerly Serenova CxEngage Pricing. Email: Unavailable: Available: Lifesize CxEngage Pricing-Related Quotes. Related Quote from Verified User.