Microsoft Teams Phone System for Business Voice

Microsoft Business Voice, or more commonly referred to as Teams Voice, is an add-on for Microsoft Teams that transforms Teams into a complete VoIP phone system. Teams Voice is an excellent option for businesses already on Microsoft 365 and has standard phone requirements. To better understand if Teams Voice is a good choice for your company, check out our blog on the Pros and Cons of Microsoft Business Voice or talk to our Microsoft 365 team.Microsoft Teams Voice: The BasicsIn the video below Aldridge engineer, Kevin Gardner will walk you through what your Teams application will look like if you subscribe to Business Voice. He will also show you multiple ways to make a call, how to add contacts to speed dial, how to view your call history, and how to set up your voicemail.Finding Your Phone Number on Teams VoiceHow to determine the phone number assigned to you for personal usage:From the menu bar on the left, select “Calls”.Within the calls interface, you will see a dial pad in the lower-left corner of the screen. Your phone number is directly above the dial pad.Making a Call Using Teams VoiceTeams support multiple methods to launch calls.Wherever you are in Teams, you can start a call with someone (or a group of people) by selecting either “Video call” or “Audio call.” Any call can be a video call or an audio-only call.Turn a Chat Into a CallWith one click, you can make any chat into a call in Teams. When you’re

Clients or vendors on different initiatives within Teams, while still maintaining control over the content being shared. Administrators must configure support for the external access feature to enable external users to participate on the platform using their company domain. While users invited through the external access feature can call, chat and set up meetings, they do not have access to channel or team resources, such as shared files or group chats. Organizations that wish to give an external user access to such resources can use the guest access feature, which invites users by their individual email addresses. The guest access feature adds the invited user to the organization's Active Directory and provides a guest account, which the Teams admin has complete control over. Microsoft Teams supports inviting external users to a team or channel. 6. Use Teams as a phone system While some companies may only see Teams as a collaboration platform for online meetings and content sharing, Microsoft has replaced Skype for Business Enterprise Voice with Teams. With the calling plans for Microsoft Teams, companies can use Teams as their softphone to make and receive phone calls. Microsoft 365 E5 licenses include the Teams phone system, but E3 and E1 licenses require adding the phone system at an additional cost. The platform offers all the functionality found in most traditional voice over IP systems, including phone tree, voicemail, outbound and inbound dialing, call queues and hold. While the Teams app can be used to make and receive phone calls,

Hello @Michał Paderewski !For Teams Integration with PBX there specific ways to do that Phone System with Calling Plan Phone System with your own PSTN carrier with Operator Connect Phone System with your own PSTN mobile carrier with Teams Phone Mobile Phone System with your own PSTN carrier with Direct Routing A combination solution that uses Phone System with Calling Plan, Phone System with Operator Connect, and/or Phone System with Direct RoutingPhone System is Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams.Phone System works with Teams clients and certified devices. Phone System allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365.Calls between users in your organization are handled internally within Phone System, and never go to the Public Switched Telephone Network (PSTN)--thereby removing long-distance costs on internal calls.For making external calls, Phone System provides add-on options for connecting to the PSTN. For more information about voice solutions and PSTN connectivity options, see Plan your Teams voice solution and Connect to the PSTN.For external calling, Phone System can be connected to the PSTN in one of several ways:· Purchase a Microsoft Calling Plan (domestic or domestic and international). Microsoft Calling Plan is an all-in-the-cloud solution with Microsoft as your PSTN carrier. For more information, see Phone System and Calling Plans.· Use your existing telephony infrastructure for on-premises PSTN connectivity.You can connect your on-premises telephony infrastructure to Phone System by using Operator Connect or Direct Routing.Microsoft options for making external calls to the PSTN include:· Microsoft Calling Plan. An all-in-the-cloud solution with Microsoft as your PSTN carrier. If you choose Microsoft Calling Plan as your connectivity option, you have a choice of Calling Plan options, including Domestic, International, and Pay-as-you-go plans.· Operator Connect. If your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling for you.· Teams Phone Mobile. If your existing carrier participates in the Microsoft Teams Phone Mobile program, they can manage the service for using SIM-enabled mobile phone numbers with Teams.· Direct Routing. This option lets you use your own PSTN carrier by connecting your SBCs to Phone System.For more information about all connectivity options and which one is the best solution for your organization, see PSTN connectivity options and Voice and PSTN connectivity license optionsSo to sum it up ! And trust

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