Download LivePerson Conversational Cloud Email API

In Campaign BIView reports in Campaign BIOn View Connection AreaView Connection Area tab. See separate permissions for enabling the user to message LivePerson and/or open support casesOn Message LivePerson supportMessage LivePerson supportOn View account support cases in Connection AreaThis only applies to eligible customers as part of their CSO packageOff Create new support cases in Connection Area (for CSO only)This only applies to eligible customers as part of their CSO package.Dependant on account Conversation Builder: Content UserUse Knowledge Base, Intent Analyzer, Intent Builder, and Bot AnalyticsOff Conversation Builder: Business UserUse Bot Analytics to view and download dataOff Conversation Builder: Bot Status AccessUse Bots Status to create, deploy, and manage connectors for the entire organizationOff Conversation Builder: Bot BuilderSimilar to Administrator, without the ability to manage users in Conversation Builder or access Bot StatusOff Conversation Builder: API Credentials ManagerUsers can only manage credentials for API and NLU integrations. Whenever you assign this permission, also assign Bot Builder Lite and API DeveloperOff Conversation Builder: Bot Builder LiteA lite version of Bot Builder. No ability to create and work with integrations, create and work with credentials, or export and import botsOff Conversation Builder: Import/Export ManagerUsers can only export/import bots and knowledge bases. Can be added to Bot Builder LiteOff Conversation Builder: API DeveloperUsers can only create and manage integrations. Can be added to Bot Builder LiteOff Configure Schedule and Special Occasion library itemsConfigure Schedule and Special Occasion library itemsOff Access Conversational AI menuAccess Conversational AI menuOn Use Third-Party Bots to manage external bot

The customer's messaging app of choice.For brands, these integrations provide value by connecting and automating more transactions across their technology ecosystem. For example, instead of pursuing long and expensive extensibility projects, a brand can simply integrate with Salesforce to instantly open conversations with new customers or Medallia to automate surveys as conversations wrap up.Deliver better outcomes for conversational commerce LivePerson's new commerce capabilities help brands capture the massive opportunity of conversational commerce, attribute it correctly, and even automate commerce conversations right out of the box.With the debut of LivePerson's sales attribution tech, marketing and sales leaders can now track and give credit for cross-channel sales to agents or bots who participated in conversations and shared links to products or services.Brands can also begin selling faster than ever with LivePerson's new commerce starter pack, a quick start feature triggering highly accurate, automated responses to increase sales conversions. The starter pack uses high-precision Natural Language Understanding to automatically analyze and respond to inquiries about product details, availability, returns, and shipping. Sales attribution through shared links and the commerce starter pack are now generally available.Build trust and community with Curiously Human digital experiences"In today's digital world, people crave more personalized, humanized experiences. Brands have a massive opportunity to provide and scale these experiences with us because our Conversational AI makes millions of conversations as personal as one," said Rob LoCascio, founder and CEO of LivePerson. "The vision we've unveiled today will give people greater access to trusted conversations that fulfill their most important intentions around everything from daily tasks and shopping to long-term health and finance goals."About LivePerson, Inc.LivePerson (NASDAQ:LPSN) is a leading Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies to treat their audiences that way at scale. Our customers, including leading brands like HSBC, Orange, and GM Financial, can now meet consumers where they are across social media, messaging, email, voice, and more. Nearly a billion conversational interactions are powered by our Conversational Cloud each month. Out of that comes a uniquely rich data set for AI

NEW YORK, Feb. 15, 2022 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), a global leader in Conversational AI, today announced new AI capabilities and integrations to help brands deliver Curiously Human™ digital experiences — experiences that understand, connect, and deliver outcomes for brands and consumers. Powered by nearly one billion conversational interactions per month on the company's Conversational Cloud, LivePerson's AI interprets and simplifies complex customer inquiries, helping customer care, sales, and marketing teams deliver and automate meaningful conversations with their consumers. "Curiously Human digital experiences understand, connect, and deliver outcomes for brands and consumers." LivePerson has continually pushed the limits of human and computer connection through AI. In recent years, the company developed a powerful bot-building platform that allowed nontechnical workers in the contact center to create, improve, and supervise conversational AI experiences. The company also introduced more effective ways to measure how brands are meeting their goals for conversational experiences. For example, in 2021, LivePerson introduced capabilities that deeply understand and measure how humans feel about the conversation they had with a bot, translating the results into actionable improvements brands can make to their digital experience. Contact center agents were also empowered to easily train AI models that enable better conversations.The new capabilities announced today — including advanced routing and self-learning technology, integrations with thousands of apps brands and consumers use every day, and better ways to track and deliver conversational commerce — help the company take a giant leap forward toward making digital experiences feel Curiously Human.Optimize customer engagement with routing, self-learning, and new automationsLivePerson's new AI-powered dynamic routing and actions capabilities understand a consumer's intent and sentiment, using this insight to automatically route conversations to the best qualified bot or agent.Dynamic routing can now be deployed quickly and easily, with a no-to-low code interface making it easy to drag-and-drop bots and policies directly into conversational flows. This marks a major departure from traditional rules-based routing decisions that are hard-coded into systems with professional services. Dynamic routing can also be customized based on parameters like day of the week, sales campaigns, supply chain issues, and much more. For example,

Reports in Analytics BuilderOff Share reports in Analytics BuilderShare reports in Analytics BuilderOff View reports in Operational BIView reports in Operational BIOn View Connection AreaView Connection Area tab. See separate permissions for enabling the user to message LivePerson and/or open support casesOn Message LivePerson supportMessage LivePerson supportOn View account support cases in Connection AreaThis only applies to eligible customers as part of their CSO packageOff Create new support cases in Connection Area (for CSO only)This only applies to eligible customers as part of their CSO packageDependant on account Update consumer profile via APIUse the Consumer Profile API to make edits to a consumer’s profileOff Define working hours for messaging in Shift SchedulerDefine working hours for messaging in Shift SchedulerOn Request customer data deletion via APIRequest customer data deletion via APIOff Assign workdays and special occasionsAssign workdays and special occasionsOff Access Conversational AI menuAccess Conversational AI menuOn Transfer messaging conversations to an agent in "online" or "back soon" statesTransfer messaging conversations to a specific agent in "online" or "back soon" statesOn Transfer messaging conversations to an agent in an "offline" stateTransfer messaging conversations to a specific agent in an "offline" stateOff Transfer messaging conversations to an agent in "away" stateTransfer messaging conversations to a specific agent in "away" stateOn Use Third-Party Bots to manage external bot integrationsUse Third-Party Bots to manage external bot integrationsOn Send files to consumers from the local file browserAdditional configuration may be required to enable file sharing; contact your account administratorDependant on account Send files to consumers