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ChannelAdvisor Business Rules 100 - Foundations ChannelAdvisor Customized Sales Exports Inventory Uploads and Downloads ChannelAdvisor

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Defined in Working with Admin Properties (CPRP). Setup summary: To support the inventoryupload to ChannelAdvisor, you need to complete the following setup: Create the CAINV periodic function and assign it to ascheduled periodic process. Specify the CA_INVENTORY_FILE_NAME. Use the Working with ChannelAdvisor Accounts(WCAA) option to specify your ChannelAdvisor account settings,including information on authentication in ChannelAdvisor. To identify items/SKUs using cross references rather than shortSKU numbers in ChannelAdvisor: Create a ChannelAdvisor offer and assign it to the ChannelAdvisorSKU X-Ref Offer (L92) system control value. Use the Maintaining SKU Cross Reference Codes(MSKR) option to assign cross reference codes. To control the availability calculation: Use the Include Non-Allocatable Warehouses (I34) systemcontrol value to determine whether to include inventory in warehousesthat are not flagged as Allocatable when calculating theavailable quantity in the inventory download file. Use the ChannelAdvisor Inventory Level Default (L91) as the available quantity for drop ship and non-inventory items. Complete inventory (pull) setup in ChannelAdvisor as describedabove. For more information: See ChannelAdvisor Setup forbackground on setup. Sending CurrentPrices to ChannelAdvisor Purpose: You send current pricing informationto ChannelAdvisor through a periodic function that generates a fileand transfers it to ChannelAdvisor to apply the pricing updates. Thesteps are described below. A. Run the CAPRICE periodic function. The CAPRICE periodic function: 1. Creates a file: Creates a comma-separated value file in the Local Price Folder, using the Price Filename. Both of these settings arefrom settings for your ChannelAdvisor account in the Working with ChannelAdvisor Accounts(WCAA) option. If there is already a file of that name in the folder, the functionoverwrites it. If the file size exceeds 125MB, splits the file into smaller files. Which items included? The price file includes only itemsand SKUs in that are included in your current ChannelAdvisor offer.If the item has SKUs, and: if there is an Item Offer record and an Item Price record,but no SKU Offer or SKU Price records for any SKUs, then all SKUsare included. if there are any SKU Offer and SKU Price records for any SKUs,then only the SKUs with SKU Offer and SKU Price records are included. To prevent a situation in which

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Purpose: Order Administration’s integrationwith ChannelAdvisor enables you to fulfill orders through the Amazonmarketplace. This integration includes: Sending items/SKUs and their available quantities to ChannelAdvisor: Aperiodic function creates a file to send all items/SKUs in your companyto ChannelAdvisor, indicating the current available quantity of each.A system control value indicates the available quantity to includefor non-inventory items, drop ship items, and other items withoutan inventory requirement, such as virtual gift cards and memberships.Each item/SKU is identified by a cross-reference code, if you haveset it up; otherwise, the short SKU code is used. See Sending Current Inventory Information to ChannelAdvisor for details. Note:The information sent to ChannelAdvisor includesonly the short SKU or cross-reference code and the available quantity.It does not include item descriptions, images, or any other information. Sending current pricing to ChannelAdvisor: A periodicfunction creates a file to send item/SKU pricing to ChannelAdvisor.Prices are from the Original retail $ and List price from the SKU record; you can also include a third price fromyour ChannelAdvisor offer. Only items/SKUs that are associated withyour ChannelAdvisor offer are included. See Sending Current Prices to ChannelAdvisor fordetails. Receiving orders from ChannelAdvisor: A periodic function sendsa message requesting a list of orders from ChannelAdvisor and thenuses the information in the response message to create each orderin Order Administration, using a predefined order type as well asmapped values such as source code, ship via, and pay type. See Importing Orders from ChannelAdvisor for details. Sending shipment confirmations to ChannelAdvisor: A periodicfunction sends a shipment confirmation message to ChannelAdvisor foreach shipment of a ChannelAdvisor order. See Sending Shipment Confirmations to ChannelAdvisor for details. Sending refund notifications to ChannelAdvisor: The ProcessRefunds function sends a message to ChannelAdvisor for each refundgenerated for a ChannelAdvisor order. When the function receives aconfirmation response from ChannelAdvisor, it sets the refund to aprocessed status but does not actually generate the refund. See Submitting Refunds for ChannelAdvisor Orders fordetails. Note:The ChannelAdvisor integration has been designedand tested to work for the Amazon Marketplace. To use the ChannelAdvisorintegration with a marketplace other than Amazon, contact your OrderAdministration project manager. Troubleshooting the ChannelAdvisor integration: Logging: The name of the

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EmailOptIn is set to True, the customer’s Opt-in/out flag is set to 01. Identifying the country: The periodic functionuses the country’s two-position ISO code to map the customer’scountry. email address: from the BuyerEmailAddress passed for the order. items: mapped from the short SKU or the SKU crossreference, as described under Sending Current Inventory Information to ChannelAdvisor. shipping and tax: Calculated based on the amountsin the OrderLineItemItem element if the CAtype for the pay type is set to Item Level (consistentwith the Amazon and eBay with premium tax marketplaces); otherwise,calculated from the amounts in the OrderLineItemInvoice element and prorated across the lines on the order if the CA type for the pay type is set to Order Level (consistentwith the eBay marketplace without premium tax). See Working with Pay Types (WPAY) for background. Note:Tax on freight is included in theline-level or order-level tax amount. price override reason for each order line: usesa reason code of W. payment method: from the CA cross reference# for a pay type. The function uses the ItemSaleSource passed for an order to identify the marketplace set up through Working with ChannelAdvisor Accounts(WCAA), and assigns the payment method whose CA cross reference# matches the marketplace. Your marketplace needs to matcha ChannelAdvisor Site Token value. suppress refund flag for the payment method: setto N, so that refunds are not suppressed, and you can use the processdescribed under Submitting Refunds for ChannelAdvisor Orders. 3. Notifies ChannelAdvisor that each order was received: Thefunction sends a status export status update (SetOrderList) to ChannelAdvisorfor each received order, indicating that the order was successfullycreated. Error? If a new order is in error,it is assigned to the Default Batch for E-Commerce Orders in Error (G41). Setup summary: In addition to the setuprequired for the inventory and price uploads, complete the followingsetup to support the order import: Create the CAORDUP periodic function and assign it toa scheduled periodic process. Specify the CHANNELADVISOR_ORDER_URL. Use the Working with ChannelAdvisor Accounts(WCAA) option to specify your ChannelAdvisor account settings,including your credentials, as well as the marketplaces and theirrelated source codes. Your marketplace needs to match a ChannelAdvisorSite Token value.. ChannelAdvisor Business Rules 100 - Foundations ChannelAdvisor Customized Sales Exports Inventory Uploads and Downloads ChannelAdvisor

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Transmission was successful, the functionsaves a copy of the file in the pricing/archive subfolderof the CA_INVENTORY_FILE_LOCAL_FOLDER. If the file creation and transmission was unsuccessful, thefunction saves a copy of the file in the pricing/failed subfolder of the CA_INVENTORY_FILE_LOCAL_FOLDER. 4. Deleting backed up files: The function deletes any existingfiles in the pricing subfolder of the CA_INVENTORY_FILE_LOCAL_FOLDER that areolder than the CA_MAXBACKUP_DAYS defined in Working with Admin Properties (CPRP). Setup summary: To support the priceupload to ChannelAdvisor, you need to complete the following setup: Create the CAPRICE periodic function and assign it toa scheduled periodic process. Use the Working with ChannelAdvisor Accounts(WCAA) option to specify your ChannelAdvisor account settings,including ChannelAdvisor authentication information. To identify items/SKUs using cross references rather than shortSKU numbers in ChannelAdvisor: Create a ChannelAdvisor offer, and assign it to the ChannelAdvisor SKU X-Ref Offer (L92) systemcontrol value. Use the Maintaining SKU Cross Reference Codes(MSKR) option to assign cross reference codes. Use the Work with ChannelAdvisor Offers Screen optionto set up your ChannelAdvisor offer, including the Price output field name. Specify the Original retail $ and the List price in the SKU table. Optionally, set up Item Offer and Price Records and/or SKUOffer and Price Records for each item/SKU you sell through a ChannelAdvisormarketplace to include a third price in the price file, using the Price output name. Complete inventory (pull) setup in ChannelAdvisor as describedabove. For more information: See ChannelAdvisor Setup forbackground on setup. Importing Ordersfrom ChannelAdvisor Purpose: You can periodically request neworders from ChannelAdvisor through a periodic function, which createsthe orders in Order Administration. The steps and details on datamapping are described below. A. Run the CAORDERUP periodic function. The CAORDUP periodic function: 1. Requests new orders: The function sends the GetOrderListRequestmessage to ChannelAdvisor, using the CHANNELADVISOR_ORDER_URL specified inthe cwdirectcp_interface.properties file andthe account number and credentials specified through the Working with ChannelAdvisor Accounts(WCAA) option. Maximum orders? Each batch can include a maximum of 50 orders.The CHANNELADVISOR_ PULL_ORDERS_MAX propertycontrols how many orders the function processes. For example, setthe property to 100 to have the function process a maximum of twofull batches. 2. Receives and creates new orders: The function

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Log used for all communicationwith ChannelAdvisor is INTEGRATIONORDER. Setup issues? See ChannelAdvisor Setup fordetails on the setup required for the integration. Also, each of theprocess overviews that follow include a summary of related setup. In this topic: Sending Current Inventory Information to ChannelAdvisor Sending Current Prices to ChannelAdvisor Importing Orders from ChannelAdvisor Sending Shipment Confirmations to ChannelAdvisor Submitting Refunds for ChannelAdvisor Orders See also: ChannelAdvisor Setup. Sending CurrentInventory Information to ChannelAdvisor Purpose: You send current inventory informationto ChannelAdvisor through a periodic function that generates a fileand transfers it through a web service request so that the ChannelAdvisoraccount can apply the inventory updates. The steps are described below. Note:The periodic function does not include any additional informationabout the items/SKUs, such as descriptions or images. A. Run the CAINV periodic function. The CAINV periodic function: 1. Creates a file: Creates a comma-separated value file in the CA_INVENTORY_FILE_LOCAL_FOLDER on theOrder Administration server, using the CA_INVENTORY_FILE_NAME. If there is already a file of that name in the folder, the functionoverwrites it. If the file size exceeds 125MB, splits the file into smaller files. Which items included? Includes all items and SKUs in thecompany, except for any items that are sold out or flagged as restricted.Items do not need to have records in your current ChannelAdvisor offer.The items are in alphanumeric order based on their original item code. Identifying items and SKUs: Identifies the item/SKU in thefile with: the SKU Cross Reference record, if any, set up through Maintaining SKU Cross Reference Codes(MSKR) for the item/SKU and the ChannelAdvisor SKU X-Ref Offer (L92); otherwise, the short SKU for the item, if there is no SKU Cross Referencerecord for the item/SKU and ChannelAdvisor SKU X-Ref Offer (L92), or if that system control value is blank. If some but not all items/SKUsin your company have SKU Cross Reference records, then the file includesa combination of cross references and short SKUs. Calculating the available quantity: Standard calculation: Uses the standard availabilitycalculation to determine the quantity to report to ChannelAdvisor(On hand - reserved - protected - reserve transfer quantity - backorderquantity), and indicates a quantity of zero if the

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Some SKU’s might be included inthe file without prices, do not create an Item Offer without alsocreating an Item Price. Identifying items and SKUs: The function identifies the item/SKUin the file with: the SKU Cross Reference record, if any, set up through the Maintaining SKU Cross Reference Codes(MSKR) for the item/SKU and the ChannelAdvisor SKUX-Ref Offer (L92); otherwise, the short SKU for the item, if there is no SKU Cross Referencerecord for the ChannelAdvisor SKU X-Ref Offer (L92), or ifthe system control value is blank. Which prices are included? The file includes: Buy It Now Price: from the Original retail $ inthe SKU table. Retail Price: from the List price in the SKU table. Additional price: from the most current SKU Price (basedon Effective date), if any, for your ChannelAdvisor offer;otherwise, from the most current Item Price. The label of this pricefield is from the Price output name specified for the ChannelAdvisoroffer through the Work with ChannelAdvisor Offers Screen option. Sample file contents: In the sample lines below, 1234619 is a short SKU, and CACIN12345 is a SKU cross reference set up through the Maintaining SKU Cross Reference Codes(MSKR). The prices are derived as described above. Inventory Number,Buy It Now Price,Retail Price,second chance offerprice CACIN12345,11.11,13.13,7.77 1234619,1.99,1.5,1.11 Note:If you clear outone of these price fields after it was previously populated, the nexttime you send the price file the field is passed as blank. When thisoccurs, ChannelAdvisor does not clear out the current value for theprice. For example, the Buy It Now Price is currently set to 12.34,and you delete the price. The next time the CAPRICE function runs,it includes a blank Buy It Now Price, but ChannelAdvisor skips thisentry and leaves the Buy It Now Price set to 12.34. 2. Sending the file to ChannelAdvisor: The function uses aweb service request to transmit the file to ChannelAdvisor at theURL from the CA_SERVICES_URL_PREFIX concatenated withthe CA_PRODUCT_SERVICE_SUFFIX. 3. Backing up successful and failed files: The function renamesfiles using a unique sequence number, for example: caprice_123456.txt, where caprice is the Price Filename and 123456 is the job ID, and: If the file creation and. ChannelAdvisor Business Rules 100 - Foundations ChannelAdvisor Customized Sales Exports Inventory Uploads and Downloads ChannelAdvisor Shipping Software for ChannelAdvisor. ShipWorks for ChannelAdvisor connects to your ChannelAdvisor account. It downloads your orders and makes it easy to create shipping