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Why use Voice APIs? Voice is the best way to communicate with your customers. It is personal, quick, and above all, human. Our voice APIs allow you to manage, monitor and trigger voice calls programmatically. With Exotel’s Voice APIs, you can integrate voice calls with your CRM, Helpdesk, apps, websites, etc. for a better customer experience. Features Call & SMS campaigns Bulk calling & SMSes with dynamic or static content. Virtual Number Allocation Buy, fetch, and remove/assign virtual numbers to call flows dynamically. Click-to-Call Enable calling from within your website or app. Passwordless Authentication Authenticate users via missed calls using our patented product nOTP. Monitoring Virtual Number Uptimes Monitor the health of your Exophones and receive real-time alerts if the number goes down. Cost-Effective Number Mapping Use a limited pool of virtual numbers to manage customer conversations and save cost.EXPLORE OUR API’S NOW! Trusted by The Exotel Advantage 1 Highly Secure ISO 27001:2013 certified information security management system 2 Patented Solutions Gain competitive advantage from patented products 3 Superior Quality Best success rates, voice quality and reduced latency 4 Scale at Ease Grow at will, expand without worrying about infrastructure 5 Superior Reliability Best in class uptimes of 99.94% including operator uptimes 6 Best Support 24×7 customer support via phone, email and Twitter Customer Experiences That Speak VolumesAmeyo (by Exotel) contact center solution helped us boost our lead conversion rate from 25% to 60%.Director- Business OperationsJoe JacksonAmeyo (by Exotel) remote contact center solution has enabled us to cut our operational costs by 15%CEOSuresh V. SuryamurthyWithin a month of deployment, we were able to see tremendous growth and improvement, and better management in our outbound campaigns. Our SLA improved by 27% and employee productivity by 13%.Executive ManagerEhab MadanatFeature-rich solution with several integration capabilities. We have been using Ameyo by Exotel to handle our calling operations and the journey has been really good so far. It is a feature-rich solution with several integration capabilities, which truly makes Ameyo by Exotel our first-ever choice in contact center solutions space. What further aligns Ameyo by Exotel with us is our shared vision of expanding in the Middle East region and I am sure Ameyo by Exotel will help HalaSat in the mission.Contact Center ManagerAlHashem Advantages of Using Exotel’s REST APIs Enable customers to self-serve Automate responses to common customer queries & enable them to perform basic operations using IVR like finding out their bank balance, cancelling a ticket, etc. Safeguard customers’ privacy Using number masking, you can safeguard the privacy of both the callee and the caller. Contact details of both parties are hidden behind a virtual number. Increase productivity Leverage our click-to-call API to integrate telephony with your CRM, helpdesk or app. Make calls at the click of a button, without having to dial any numbers manually. Enhanced call tracking Exotel records and monitors every call made. With our call details API, you can fetch call details automatically for increased visibility and insight. Build dynamic call flows Programmatically decide call flows based on

Trusted by 2000+ Brands across 60+ Countries Power charge your Helpdesk Support with Ameyo and Kapture Computer Telephony Integration Automate Operations with Single Sign-On Ameyo Kapture integration allows agents to sign into Kapture with registered credentials, without having to switch between multiple tabs. Increase agents’ productivity with one Username and Password authentication. With single credentials, agents can retrieve customer information like previous interaction history, call recordings, call disposition, etc., on a single screen. Preserve the Context of Conversation Allow your agents to have qualified conversations by providing them with relevant customer information. Once the call gets connected, agents can deliver personalized services when given an insight into customer information. With an auto-pop up, the customer’s previous record, allowing a comprehensive understanding of the customers’ requirements. Eliminate Human Error Landing the calls to the wrong number is often a challenge that agents face. With click-to-dial functionality, agents can just click on the number (set in predefined format) and the can is initiated to the customer automatically. This eliminates the need to manually dial a number and reduces the possibility of dialing wrong numbers. If any number exists in multiple records, the call will be dialed from the record “click-to-dial” was initiated. Omnichannel Support Ameyo Kapture Integration helps customers to reach out to you from multiple channels and agents can handle these interactions in a single intuitive interface. Get your customers to contact you via Email, Call, Chat, and more to improve customer satisfaction. Agents can further add the comments against each interaction while disposing the call. These comments further help the agents to qualify the conversations with accurate query resolution. Automated Ticket Creation Integrate Ameyo with Kapture to automatically generate an object/ticket whenever a query comes in. These objects could be attached to existing objects/tickets in the CRM. The call-related data is then tagged to the relevant object/ticket to ensure that there is a complete context for any future actions. Real-Time Reporting & Monitoring Ameyo integrated with Kapture CTI allows supervisors to get a run-down of agents’ performance and other call-related activities. Supervisors can monitor an agent’s productivity while monitoring the live calls and provide assistance to qualify the conversations better. With Ameyo’s comprehensive reports, supervisors can analyze the data with a holistic view of call flow, call source, call duration, etc., and use these reports to modify their strategies and train agents to make informed decisions. Deliver Better Service by Integrating Your Existing Applications with Ameyo​​ Freshdesk Integration Increase agent efficiency and ease of handling support tickets with Freshdesk integration. Zoho CRM Integration Integrate Ameyo with Zoho CRM to have personalized, contextual customer interactions. Ameyo empowered Awash Bank with an end-to-end system Ameyo empowered us with an end-to-end system that was easy to use. Furthermore, we were delighted with the capability of the solution to match to our specific business processes and enhance our customer experience Yohannes Tsegaye Director, Customer Experience Directorate | Awash Bank Ameyo is a feature-rich solution with several integration capabilities We have been using Ameyo to

Report: It will provide details on the holistic data for video chats handled in the system with parameters like Video Chat Time, Campaign Name, Lead Name, Customer Talk Time, etc.Agent Productivity Report for Video: This report will give comprehensive data on the agent’s overall performance and efficiency in a particular selected time frame. Abandon ACD Video Details Report: This report provides detailed information on all inbound or transferred to campaign video chats that have been abandoned at the ACD (queue). Ameyo Supervisor will have access to Live Monitoring with real-time stats refreshed after every 10 seconds.This enhancement will enable supervisors to have access to AQ monitoring and scoring and analyze the agent’s interaction with the customer and rate his performance based on various Administrator-configured parameters. Explore More Ameyo CE Platform → Preview attachments in Field Agent App The Ameyo Field Agent mobile application enables last-mile service/ collection use-cases for the business. This application is installed on the field agent's mobile phone, which often, is a very basic entry-level smartphone, with limited memory.In such scenarios, it can be very inconvenient to first download any attachments in the ticket and then remember to delete them once viewed, due to the limited storage capacity of the phone, as the field agents may lack the technical skills necessary. It can even be a compliance risk as the attachment may contain sensitive information.To overcome this potential inconvenience, Ameyo now enables agents using the Field Agent app to preview any or all attachments in the ticket, without the need to download them. Explore More Fusion CX → FB Messenger l Showing Chats from different pages of a single account There are businesses that have multiple brands under one Umbrella brand and are managing other brands under a single account. These businesses create multiple pages under a